What is e-Payment on the Digital Gujarat Portal?
The e-Payment feature on the Digital Gujarat Portal (www.digitalgujarat.gov.in) is the integrated online payment system for paying government service fees. When you apply for a certificate (income, caste, domicile etc.) or any chargeable service via the portal, payment is triggered as part of the application workflow and processed through a secure online payment gateway managed by the Department of Science & Technology, Government of Gujarat, hosted by NIC.
You can also access e-Payment as a quick link on your Digital Gujarat dashboard after login, alongside Digital Locker, Certificate Verification, and Download Issued Documents. This link primarily leads to payment history and receipt downloads; new payments are initiated through service applications.
Accepted Payment Methods
Internet Banking (Net Banking)
Pay directly from your bank account using net banking login. All major Indian banks supported | SBI, HDFC, ICICI, Axis, Canara, Bank of Baroda, and more. Amount instantly debited.
✅ Most ReliableDebit Card
Visa, Mastercard, and RuPay debit cards accepted. Enter 16-digit card number, expiry and CVV on secure gateway. Bank sends OTP to registered mobile for authorisation.
✅ Wide AcceptanceCredit Card
Visa and Mastercard credit cards accepted. Your bank authorises directly on secure gateway, card info does not pass through the portal itself.
✅ Visa & MastercardUPI
Google Pay, PhonePe, Paytm, BHIM, and all UPI apps. Enter UPI ID or scan QR code. Instant payment confirmation.
✅ FastestHow to Make e-Payment on Digital Gujarat Portal | 6 Steps
Mockup for illustration only. Login to official portal to pay →
Log in to digitalgujarat.gov.in
Open www.digitalgujarat.gov.in in Chrome. Log in with your registered mobile/email and password. See our Digital Gujarat Scholarship Login if needed.
Apply for the service
Go to Citizen Services → select your service (Income Certificate, Caste Certificate, Domicile Certificate etc.). Fill the entire application form. Payment triggers automatically at the end — you cannot initiate a standalone payment.
Review fee amount Important
The portal shows the exact government fee plus the gateway charge. Review both. Do not close the browser after this step — closing mid-payment may deduct money while marking the transaction as failed.
Select payment method and enter details
Choose Net Banking, Debit Card, Credit Card, or UPI. Enter payment details on the secure gateway. For cards: number, expiry, CVV. For UPI: your UPI ID (e.g. 9876543210@okicici) then confirm in your UPI app. For net banking: select bank, log in to authorise.
Save Transaction ID Critical
After payment, the portal shows a unique Transaction ID. Screenshot it immediately. An SMS confirmation also goes to your registered mobile. The Transaction ID is needed for tracking, receipts, and any refund queries.
Download payment receipt
Log in → My Services → find your application → View Details → Download Receipt. Receipt PDF includes Transaction ID, application number, service name, fee, and date. Save it carefully.
Common Government Service Fees on Digital Gujarat Portal
| Service | Approx. Government Fee | Scholarship? |
|---|---|---|
| Income Certificate (Aavak Praman Patra) | ₹20 – ₹50 | Not applicable |
| Caste Certificate (SC/ST/OBC/SEBC) | ₹20 – ₹50 | Not applicable |
| Domicile Certificate (Vas Praman Patra) | ₹20 – ₹50 | Not applicable |
| EWS Certificate | ₹20 – ₹50 | Not applicable |
| NCL Certificate | ₹20 – ₹50 | Not applicable |
| Senior Citizen Card | ₹20 – ₹50 | Not applicable |
| Scholarship Application (all schemes) | Free - ₹0 | Yes, Free |
| Payment Gateway Charge | % of transaction (varies by method) | Not applicable |
Refund Policy
Failed Transaction | Auto-refunded within 7 working days
If the payment gateway does not receive bank confirmation, the amount is automatically refunded within 7 working days to the same card/account. Wait 10 minutes first. If refund not received in 7 days, call 1800-233-5500 with Transaction ID.
Successful Payment | Non-refundable
Fees for successfully submitted applications are non-refundable, even if the application is rejected, incorrect, or withdrawn. Review all details before clicking Final Submit.
Excess/Technical Error Refunds
If charged twice due to technical error, excess payments are refunded within 7 working days after reconciliation. Contact helpline with Transaction ID.
Payment Issues & Fixes
Money deducted but shows failed
Bank debited but gateway timed out before receiving confirmation.
Wait 7 working days for auto-refund
Keep Transaction ID. If refund not received in 7 days, call 1800-233-5500 with Transaction ID and bank statement.
Payment page not loading / stuck
Browser issue, slow connection, or high portal load.
Chrome + mobile data + off-peak hours
Use Chrome, disable ad-blocker, switch to 4G. Try early morning. Never press Back/Refresh once payment starts.
OTP not received during card payment
Bank SMS OTP delayed — DND or network issue.
Check DND + restart payment
Disable DND on mobile. Banking OTPs expire in 3–5 min. If expired, restart payment from the application page (do NOT resubmit form).
UPI payment showing "Pending" for long
UPI app or bank server delayed.
Check UPI app status + wait 30 min
Open UPI app — if it shows "Successful" the portal will sync within 30 min. If still pending after 30 min, call helpline.
Cannot download payment receipt
Application not yet processed or receipt not generated.
Wait 24 hours + use Transaction ID
Receipt appears in My Services after processing. Screenshot the confirmation page with Transaction ID as backup if receipt is delayed.
Paid twice for same application
Duplicate payment from browser Back button.
Call immediately with both Transaction IDs
Call 1800-233-5500 with both Transaction IDs and application number. Excess refund in 7 working days.
e-Payment & Gujarat Portal
The e-Payment system is managed by the Department of Science & Technology, Government of Gujarat and hosted by NIC (National Informatics Centre). It processes transactions via a PayGov-compatible infrastructure, the same standard used across Indian government portals, compliant with the IT Act 2000 with SSL encryption. Key Terms: payment gateway, Transaction ID, auto-refund, net banking, UPI (NPCI), BBPS, RuPay, Visa, Mastercard, SSL, IT Act 2000, SMS alert, e-challan, Revenue Department fees, Social Justice services. Scholarship applications under Scholarship Services are fee-free.
Related Guides
Portal Overview
All 110+ services
Login Guide
Login + fix errors
Income Certificate
Apply guide
Caste Certificate
SC/ST/OBC/SEBC
Digital Locker
Access documents
Certificate Verification
Verify QR docs
Scholarship Status
Track application
Full FAQ
100+ answered
e-Payment Gujarat Portal | Full FAQ
Steps: (1) Log in at digitalgujarat.gov.in, (2) Apply for a service, payment triggers at end of form, (3) Review fee (govt. fee + gateway charges), (4) Select Net Banking, Debit Card, Credit Card, or UPI, (5) Complete payment, unique Transaction ID generated, (6) Download receipt from My Services on dashboard.
Accepted: Internet Banking (all major Indian banks), Debit Card (Visa, Mastercard, RuPay), Credit Card (Visa, Mastercard), UPI (Google Pay, PhonePe, Paytm, BHIM, all UPI apps). Payment gateway processing charges apply extra on top of government service fee.
If the payment gateway doesn't receive bank confirmation, the amount is auto-refunded within 7 working days to the same account/card. Wait 10 minutes first before assuming failure. If refund not received after 7 working days, call 1800-233-5500 with Transaction ID.
No. Fees for successfully submitted applications are non-refundable. The refund policy only covers failed transactions. If your application is rejected, you must reapply and pay again. Review all details carefully before submitting.
Steps: (1) Log in, (2) Go to My Services/Service Request, (3) Find your application → View Details, (4) Click Download Receipt. The PDF receipt contains Transaction ID, application number, service, fee amount, and date.
The Transaction ID is a unique alphanumeric code generated by the Digital Gujarat payment gateway for every payment attempt. Required for: tracking applications, downloading receipts, raising queries, and following up on refunds. Screenshot the confirmation page immediately to capture it.
Yes. The payment gateway is managed by the Department of Science & Technology, Government of Gujarat with SSL encryption and IT Act 2000 compliance. For card payments, card info does not pass through the portal, your bank handles authorisation directly. The domain digitalgujarat.gov.in is an official Government of Gujarat domain (NIC-hosted).
No. Scholarship applications are free, no payment required for any government scholarship on Digital Gujarat Portal (SC, ST, OBC, SEBC, EWS, MYSY, NMMS etc.). The e-payment system is for certificate and service fees only, not scholarships.
Card payments complete in 25–30 seconds. UPI payments are instant once confirmed in your app. Net banking completes once you authorise in your bank portal. If showing pending for more than 10 minutes, it may have failed, wait for auto-refund or contact support.
Gateway charges are applied on top of the government service fee by the payment gateway provider. The amount varies by payment method and bank. The portal shows the full total including gateway charges before you confirm, you cannot opt out. For small fees (₹20–₹50), the gateway charge is typically a small fixed amount or percentage.